Already have air conditioning? We'll keep it running.
If you've got air conditioning but no one services it — your original installer has moved on, or it's simply been forgotten — Chillston services and repairs any make across the Chilterns.
A Health Check service is £175, plus £50 for each extra unit. With Chillston Care it’s included every year, from £12 a month.
Plenty of systems out here are never serviced
Air conditioning needs servicing once a year — many manufacturers make extended warranty cover conditional on a documented yearly service. An unserviced system runs less efficiently and costs more to run.
It is easily put right
We can put it right. A Chillston Health Check service tells you exactly what condition your system is in, and — if you'd like — makes you a Chillston Care member, so the Health Check service happens every year without you thinking about it.
Servicing for systems we didn't fit
One-off Health Check service
A full inspection and service of your existing system, whatever the make. We tell you honestly what condition it's in and what (if anything) it needs.
Repairs
Not working as it should? We find the fault on most makes, and give you a clear price before we start.
Chillston Care membership
Once your system is in good order we look after it — a Health Check service every year, we contact you, priority when we're busiest, and a call-out included.
Simple, and no obligation
Book a Health Check service
Tell us the make if you know it (a photo of the units is perfect). We arrange a visit.
We inspect & service
Full check and service, with an honest written report on its condition and any faults.
Any repairs, agreed first
If it needs work, you get a fixed price before we do anything — no surprises.
Looked after
Become a member and we book every Health Check service from there. We contact you — nothing for you to remember.
What a proper service includes
Here is everything we do, every time — and we leave you a written record of it for your warranty file.
- Non-invasive indirect leak check — each indoor unit run, and its temperatures tracked year on year: a falling difference can be the first sign of a leak
- Non-invasive direct leak check — an electronic leak detector worked round the refrigerant joints and valves. Nothing connected, nothing opened
- Filters cleaned or replaced — the single biggest cause of lost efficiency
- Indoor coil cleaned, and the fan checked and cleaned if needed — dirt here cuts the output, and is where the smell comes from in a neglected system
- Condensate tray and drain water-tested, and the tray cleaned if needed — the most common cause of water appearing on a wall
- Outdoor coil cleaned, airflow and clearances checked — a blocked coil makes the compressor work harder
- Electrics checked by eye — anything that needs an electrician, we tell you
- Written report on your Chillston Home — the readings, what we found, and that no refrigerant was added or removed
Most home systems are too small to need a leak check by law. We check yours at every Health Check service anyway.
And the things we won't do
Some of this will cost us work. We'd still rather tell you than take your money.
- We won't just "top up the gas"
- Refrigerant isn't consumed like fuel. If your system is low, it's leaking — and under F-Gas regulations the leak has to be found and repaired, not simply refilled. Anyone offering to top you up and drive away is selling you the same problem again.
- We won't connect gauges without a reason
- On a split system, gauges can't show how much refrigerant is in it, and each connection can lose a little. So they go on only when there's a reason, such as a leak to find.
- We won't try to keep an R22 system going
- R22 is a banned refrigerant: it can't legally be topped up. Once a system on it develops a fault, there are three options: switch it off, convert it to another refrigerant, or replace it. We advise switching it off and replacing it.
- We won't sign off someone else's dangerous work
- If we find an installation that isn't safe, we'll document it, show you the photographs and explain the options. What we won't do is service it and imply it's fine.
- We won't repair what isn't worth repairing
- If your system is twelve years old and the board has failed, we'll say so rather than quote you four hundred pounds to buy another eighteen months.
What people ask us about servicing
How often does air conditioning need servicing?
Once a year. It isn't only about performance: many manufacturer warranties, especially extended ones, depend on documented annual servicing. Miss a year and you can lose cover you've already paid for.
My original installer has disappeared. Can you take my system on?
Yes. We service systems we didn't fit, whatever the brand, and we'll give you an honest assessment of its condition on the first visit — including anything the original installation got wrong.
My system isn't cooling well. Can you just top up the gas?
No, and nobody reputable should. Refrigerant isn't consumed, so if the level is low there is a leak. Under F-Gas regulations that leak must be found and repaired rather than simply refilled. We'll look for it with an electronic detector, nothing opened, and tell you what the repair involves.
Do you service brands you don't install?
Yes. Daikin, Mitsubishi, Panasonic, Bosch, LG, Samsung and most others. If we come across something genuinely unusual we'll say so before booking rather than after arriving.
What does it cost?
A one-off Health Check service is £175 for one indoor unit, plus £50 for each additional unit on the same visit. Membership is £12 a month for one unit and £3 a month for each additional unit. That includes a call-out each year, priority when we’re busiest and 15% off repairs.
What if you find something wrong?
We tell you immediately, show you, and quote it separately. We never carry out chargeable repairs on the day without asking you first.
You won’t have to remember
We book your Health Check service every year.
Clean filters and coils, and leaks caught early, give the same comfort on less electricity: lower bills, lower carbon.
- Your yearly service record, which Daikin’s warranty asks for on systems we fit
- Members first when we’re busiest
- One call-out a year, no charge to attend
- 15% off repairs
- Our workmanship guarantee for five years, not two, on systems we fit
For one indoor unit, plus £3 a month for each extra unit.
That’s £144 a year: less than one £175 Health Check service on its own.
Cancel any time
Our first 50 members keep this price for as long as they’re members.
Let's get your system looked after
Tell us a little about your system and we'll arrange a visit. If you're not sure of the make, a photo of the indoor and outdoor units is all we need.
Prefer to talk? Call 01494 312303
Or email a photo of your units to samuel@chillston.com.